Widerrufsrecht

Change of Mind Returns 

If you change your mind, you may return unworn, unwashed items in their original condition and packaging within 7 calendar days of delivery for a full refund (excluding original shipping costs.) Items must be returned with all tags, free from perfume, makeup, deodorant, or other stains.

To initiate a return request please contact kim@cashmereluxe.com

Attach your order number and reason for the return.

Returns will receive the address where to send to, due to Nepal post not being very secure.

Return Shipping

Customers are responsible for returning shipping costs unless item is defective or incorrect. A shipping price of $65 USD or more dependent on original shipping fee will be taken out of your returned money. Please ensure the item is securely packaged to avoid damage during transit.

Any losses or damages occurred during return shipping are deemed your responsibility, we therefore recommend using a trackable service with a signature on delivery.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

We are unable to provide refunds for incorrect choice or change of mind purchases, you will instead receive store credit in the form of a gift card that can be used online.

Exchange Policy

If you would like to exchange your item for a different size of color, please follow the the return process above, and then place a new order for the desired item.
You can always contact us for any return question at kim@cashmereluxe.com

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Product Warranty

Due to the handmade nature of Cashmere Luxe woven products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a Cashmere Luxe product. As we are serious about customer satisfaction, we will consider resolution on a case-by-case basis.

 

This Policy is eligible for all countries we ship to.