What are your wraps made from ?
Our wraps are 100% handwoven cashmere, some styles include a wool blend (listed on each product page)
Where are the wraps made?
All wraps are handwoven by skilled artisans in Nepal in small batches.
What size are the wraps?
Each product shows exact dimensions; most wraps are large enough to wear as shawls and scarves.
How do I choose the right weight?
We label wraps by weight: Lightweight,(travel/everyday), Mid-weight (all-season) Use the product weight and "how it drapes" photo /video to decide.
How do I care for my cashmere wrap?
Hand wash cold with mild detergent of dry clean. Lay flat to dry and store folded in a breathable bag away from sunlight.
Will it pill?
Cashmere can pill with heavy friction: pills can be gently removed with a fabric comb. Proper care minimizes pilling and extends life. If you experience excessive shedding, contact us and we'll help with a replacement.
How long does shipping take?
Currently shipping from Australia: 7-14 business days. From October 2025 we'll dispatch directly from Nepal via DHL or FedX 3-5 business days. Please note our fulfilment and shipping estimates depends on Customer location and shipping estimates might increase for your order during Public Holidays and busy periods. Including Nepal holidays.
Do you offer insured shipping?
Yes-all orders include insured and tracked shipping by default.
Do you offer gift receipts of special packaging?
All our wraps include premium packaging, our gift boxes are handmade using lokta paper and branded ribbon is included.
Can I pay with installments?
We offer afterpay.- check your cart for options.
What is your return policy?
We accept returns within 14 days of delivery for unworn, unwashed items in original condition. Return shipping cost apply to the customer unless the item is faulty. This cost will come out of the returned money a shipping cost of $65 USD will be deducted. Please be advised where to send the product back to.
Can I request a custom color of length?
We accept limited custom orders; please contact us with your request and we'll confirm lead times and pricing.
Will I pay customs or import duties?
Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
How can I contact your customer service team?
For customer service inquiries, please mail kim@cashmereluxe.com)
What payment gateways do you provide?
We have partnered up with MasterCard, Visa, PayPal, Apple Pay, Amex, etc.