Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kim@cashmereluxe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All international purchases of any Cashmere Luxe products and sale items are strictly a final sale, refunds, credits or exchanges will not be considered.

Any losses or damages occurred during return shipping are deemed your responsibility, we therefore recommend using a trackable service with a signature on delivery.

You can always contact us for any return question at kim@cashmereluxe.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We are unable to provide refunds for incorrect choice or change of mind purchases, you will instead receive store credit in the form of a gift card that can be used online.

Refunds or exchanges are not offered on sale items, so please choose carefully and contact us if you require further information on a product prior to purchasing.

We do not provide Store Credit or refunds on shipping fees unless the item is incorrect, damaged or faulty.

You will receive your refund or store credit once your return has been processed and approved. Please allow up to 10 working days.

Product Warranty

Due to the handmade nature of Cashmere Luxe woven and silk products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a Cashmere Luxe product. As we are serious about customer satisfaction, we will consider resolution on a case-by-case basis.

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